Care Home Pandemic Support Service

As the COVID-19 pandemic continues it is important to ensure that Care Homes have continued access to:

  • Sufficient medicines to meet patient needs
  • Appropriate pharmaceutical advice

Many community pharmacies are currently contracted with HSCB to provide the ‘Advice to Nursing Home and Residential Care Homes’ service to individual Care Homes. Although some aspects of the service may still be possible, on-site visits to Care homes cannot take place at this present time. This additional service is available to ensure that support can be provided remotely by the community pharmacist e.g. via telephone or video conferencing.

Service Aim

The aim of this service is to ensure that nursing and residential care homes receive an enhanced level of pharmaceutical advice and support during the pandemic period from the community pharmacist, particularly at times when on-site visits are not possible. This support will help nursing and residential care homes ensure the safe handling and correct administration of drugs/medicines supplied to their residents during the COVID19 pandemic.

The additional service will operate from December 2020 to March 2021.

Community Pharmacy Services to Care Homes During COVID-19 Pandemic  

CP Pandemic Care Home Support Service – Specification 

Care Home Pandemic Support Service  – Discussion Template

Care Home Pandemic Support Service  – Contract

For those wishing to participate in this service, please return by email your completed contract to your local office as soon as possible. Please note all Nursing and Residential Care Homes which will be supported by the community pharmacy should be listed on the contract.

Emergency Supply Service

In response to the COVID-19 pandemic, the Health and Social Care Board (HSCB) in conjunction with Community Pharmacy NI, introduced a temporary Community Pharmacy Emergency Supply during a Pandemic Service.

Delivery Service

The aim of this service is to ensure that eligible patients during the COVID-19 pandemic who do not have a family member, friend or carer or volunteer who can collect and deliver their prescription medicines on their behalf, can have their medicines delivered in a manner which keeps both them and pharmacy staff safe from COVID-19.

Community Pharmacy Home Delivery Service

Community Pharmacy Home Delivery Service Specification

Community Pharmacy Home Delivery Service Privacy Notice



In order to plan for a potential second surge of Covid-19 community pharmacy has been asked to undertake a review of their MDS patients in order to address the current and ongoing need for pharmacy adherence support. Further information relating to this process can be found at the following link: