Community pharmacies deliver a wide range of clinical advice, interventions, and consultations every day that extend far beyond commissioned services. Much of this vital work currently goes unrecorded and unfunded, despite the significant professional time and expertise it requires.
To help capture this activity, we have developed a Community Pharmacy Daily Interventions Survey. The purpose of this survey is to record the breadth of non-commissioned activity taking place in pharmacies, including patient presentations, referrals and phone call consultations. The data collected will provide robust evidence to demonstrate the important contribution of community pharmacy, highlight unmet needs, and support future funding and service development discussions. CPNI hope to share evidence from this survey with MLAs at the next All-Party Group on Community Pharmacy; this meeting is to provide a wider understanding of the role of community pharmacy teams, highlighting the extent and range of ‘unseen interventions’.
The intervention survey will run from Wednesday 24th September to Tuesday 30th September 2025, a period of one week that coincides with World Pharmacist Day on Thursday 25th September 2025.
ACTION
Pharmacy teams record interventions daily for ONE WEEK from Wednesday 24th September to Tuesday 30th September 2025 using the DAILY INTERVENTIONS LOG.
MULTIPLE copies of the daily intervention log can be used within each pharmacy each day.
At the END OF EACH DAY figures from EACH of the daily intervention logs should be COLLATED and inputted into the relevant section of the MASTER FORM.
ONE Master Form should then be submitted to CPNI per pharmacy at the end of the intervention survey. Please ensure you have inputted your CONTRACTOR NUMBER on the FIRST PAGE of the Master Form.
MASTER FORM RETURN: A copy of the Master Form has been developed as an EXCEL SPEADSHEET to allow pharmacies to collate their data and return to CPNI. Completed Master Forms should be emailed to info@communitypharmacyni.co.uk, the DEADLINE for submissions is Friday 3rd October 2025. We understand some contractors may not have access to Microsoft Excel therefore if they wish to submit a paper version of the Master Form this should be posted to Community Pharmacy NI, 5 Annadale Avenue, Belfast, BT7 3JH before Friday 3rd October 2025.
Any queries regarding the Community Pharmacy Daily Interventions Log, Master Form, Data collection or Master Form submission please contact the CPNI office on 028 9069 0444 or email info@communitypharmacyni.co.uk.
Your input is essential in ensuring that the true value of community pharmacy is recognised. We greatly appreciate your time and support in completing this important survey.
Thank you for your continued commitment to patient care and to the development of community pharmacy services.
Kind regards
SENT ON BEHALF OF GERARD GREENE Chief Executive
For the attention of Community Pharmacies wishing to provide the Autumn 2025 Community Pharmacy Vaccine Service (CPVS)
Dear Contractor
BSO have switched the Multi-Factor Authentication for VMS from the Belfast Trust Tenant to the HSCNI Tenant. You will be unable to access the Vaccine Management System (VMS) until a new Multi-Factor Authentication method has been set up for each account.
ACTION
Instructions in how to set up new Multi-Factor Authentication are linked here, please complete this process as soon as possible. There will be no change in how you access the Vaccine Management System, with the only noticeable difference being the Belfast Trust logo will be replaced by the HSCNI logo when signing in. If you encounter any issues completing the setup process please email Grainne.McMahon4@hscni.net, please attach a screengrab of the issue if applicable so it can be forwarded on to BSO IT for support.
REMINDER: VMS Passwords
Primary VMS Account: the password for VMS (under the Pharmacy.XXXX@hscni.net user account) is the same as your current password for the Portal. If you change the password for the Portal the VMS password will also change to match this.
Second VMS Account: All users have been provided with a second VMS login (under the Vaccine.XXXX@hscni.net user account) at the time of account setup. The password for this account is detailed in the original email that provided your VMS login details and cannot be changed. If you no longer have a record of the password for this account please contact Grainne.McMahon4@hscni.net.
Kind regards
SENT ON BEHALF OF GERARD GREENE Chief Executive
This update contains important information for community pharmacy teams.
Please bring this to the attention of your pharmacy team(s).
Kind regards
SENT ON BEHALF OF Gerard Greene Chief Executive
* FAO Living Well Pharmacies Only *
Dear Contractor
The online contract for the TARGET Antibiotic Checklist brief intervention service has now been issued and can be found within the contract offer letter which can be accessed by clicking here. Please complete and return this online contract by Friday 3rd October 2025.
The service documentation is also now available on the BSO website.
Contact details for the local Primary Care Offices can be found here.
Kind regards
SENT ON BEHALF OF GERARD GREENE Chief Executive
* FAO Living Well Pharmacies Only *
Dear Contractor
Community pharmacies providing the Living Well Service will have the opportunity to deliver a new brief intervention service during the Stay Well this Winter campaign period. The TARGET Antibiotic Checklist Brief Intervention Service will run for four weeks during October and November 2025.
This service aims to use the TARGET Antibiotic Checklist as a tool to:
clinically assess the suitability of prescribed antibiotics and dosage for the patient’s infection;
facilitate the delivery of individualised, evidence-based counselling to patients/carers following dispensing.
The brief intervention service also aims to assist signposting into the flu vaccination service where appropriate.
Electronic copies of the service resources are below and hard copies will be distributed with the Stay Well this Winter delivery. These include copies of the:
Please refer to the Service Specification for further information on service provision requirements, including training and record keeping as well as remuneration details.
The contract will be circulated in the coming days and should be completed before initiation of the service.
An information session will be organised for 23rd September 2025 but if you have any queries about the service in the meantime please contact Paula.McMaster2@hscni.net.
Kind regards
SENT ON BEHALF OF GERARD GREENE Chief Executive
WhatsApp Business Terms of Service can be found here and privacy policy hereUCA-NI Privacy Policy We take your privacy seriously and do not share or sell any personal details with third parties for commercial purposes. If you have any questions, please contact the CPNI office. You can withdraw your consent to be contacted at any time by calling 028 9069 0444 or by emailing info@communitypharmacyni.co.uk. CPNI Data Protection Policy and Data Retention policy can be found Click Here
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