Medicines Use Review

*** Update: Medicines Use Review service has been temporarily suspended due to COVID-19 pandemic. For more info see:

CPO Letter 19/03/20

Medicines Use Review

This service was initially targeted towards patients with respiratory conditions, and subsequently was extended to patients living with diabetes. It aims to improve outcomes for patients by enhancing how medicines are used. This will include establishing the patient’s actual use, understanding and experience of taking their medicines; identifying, discussing and resolving poor or ineffective use of their medicines; identifying side effects and drug interactions that may affect adherence; improving the clinical and cost effectiveness of prescribed medicines and reducing medicines wastage.


The Medicines Use Review (MUR) aims to help patients use their medicines more effectively. Following the review, recommendations made to prescribers may also relate to the clinical or cost effectiveness of the treatment.

Aims of the Service

To improve patient knowledge, adherence and use of their medicines by:

  • establishing the patient’s actual use, understanding and experience of taking their medicines
  • identifying, discussing and resolving poor or ineffective use of their medicines
  • identifying side effects and drug interactions that may affect adherence
  • improving the clinical and cost effectiveness of prescribed medicines and reducing medicine wastage.

The service provides a mechanism to develop further the role of community pharmacists in medicines management.


CPNI Support Visit

Please get in touch if you, or any member of your pharmacy team, would be benefit from refresher MUR training to help reenergise the service and engage with your patients.

Email Kerry Grimes


MUR Outcomes

Pharmacists have reported some outstanding patient outcomes from the MUR service. CPNI are keen to learn about the positive impact this new service is having on patients and would greatly welcome any anonymised case studies you have, where there has been a good quality outcome.


MUR Support Resources

CPNI MUR Resources


MUR Documentation


Diabetes UK Information Fact sheets


HSCB MUR Resources


If you would like to provide feedback on the service or for further information, email Kerry Grimes


Contacts for Claims Local HSCB Integrated Care Offices: