Carers were asked which health and social care services in their local communities were the best at meeting their needs and which services failed to include them. Pharmacies were the most carer-friendly services overall, whereas care and support services were ranked the least carer-friendly. The research was issued to coincide with Carers Week 2015.
Carers rated the pharmacy as the most carer-friendly service they receive out of all community services across health, social care, work, transport and education:
• 67% of carers rated the pharmacy as carer–friendly.
Carers reported a mixed experience of their GP practice. Although it was the second most carer-friendly service overall, a significant number of carers rated it as the least carer-friendly service:
• 57% of carers rated their GP practice as carer-friendly
• However, 20% of carers said their GP practice was not carer friendly and 16% rated it as the least carer-friendly service
Of those who said GP practices were the least carer-friendly service overall, 68% said this made caring more difficult and 71% said it affected their health.
Carers also reported a mixed experience of hospital services:
• 36% of carers rated the hospital as carer-friendly
• Whereas 24% of carers said their hospital was not carer-friendly and 13% of carers rated their hospital as the least carer friendly service
Of those who said hospitals were the least carer-friendly service overall, 73% said this made caring more difficult, 32% said it has a financial impact on them and 74% said it affected their health.
Of carers who have experience of care and support services, half (50%) rated them as carer-friendly with 28% of saying they were not.
23% of all carers rated care and support services as the least carer-friendly services in their communities. Of those who said care services were the least carer-friendly:
• 62% said this made caring more difficult
• 49% said it has a financial impact on them
• 77% said it affected their health